customerservice2@mycomcast.com IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT: ACCENT ON GOLD JEWELRY Suite C 900 Oaktree Ave. South Plainfield, N.J. 07080 Email: savings@ix.netcom.com Telephone: 908-222-1811 908-222-8228 (fax) OUR GUARANTEE If you are not completely satisfied with your ACCENT ON GOLD JEWELRY purchase, we will be happy to offer you a refund for the amount of the product within 15 days from the date of invoice if the product and packaging are in their original condition. Returns will not be processed without a Return Number (RMA#) Please call before returning for a RMA Number (908) 222-1811. All returns must be shipped so that we have to sign for them. CREDIT CARD SECURITY Shopping at ACCENT ON GOLD JEWELRY is safe. Credit card orders on the ACCENT ON GOLD JEWELRY site are processed on a secure server. All credit card information is encrypted and protected using the secure socket layer protocol (ssl). When you press the submit button at the point of purchase, your credit card information is transferred in encrypted form and can only be decrypted by ACCENT ON GOLD JEWELRY. If you would prefer not to place your order on-line, please call our Customer Service Department at 908-222-1811. One of our customer service representatives will be happy to assist you. THE ACCENT ON GOLD JEWELRY ONLINE SECURITY GUARANTEE Your credit card security is a priority at ACCENT ON GOLD JEWELRY. We guarantee the safety and confidentiality of every transaction we process. If an unauthorized charge ever appears on your credit card statement as a result of shopping at ACCENT ON GOLD JEWELRY, you pay nothing. ACCENT ON GOLD JEWELRY’S PRIVACY POLICY ACCENT ON GOLD JEWELRY will never sell or give your e-mail address to anyone else without your permission. ACCENT ON GOLD JEWELRY has created this statement in order to demonstrate our firm commitment to privacy. ACCENT ON GOLD JEWELRY will never willfully disclose individually identifiable information about its customers to an outside party without first receiving the customer's permission. The only exception occurs because ACCENT ON GOLD JEWELRY’S distribution model sometimes requires the manufacturers to ship products directly to customers. Therefore, it is necessary to provide shipping information to manufacturers. However, they have signed an agreement which states that the customer's name and information must remain confidential between ACCENT ON GOLD JEWELRY and the manufacturer. If you would like more information please see our privacy policy detail page. HOW TO FIND A PRODUCT AT ACCENT ON GOLD JEWELRY We've made it easy for you to find what you want in the ACCENT ON GOLD JEWELRY site. Gain instant access to a list of all our products by clicking on the index button on the left side of every page. You can also use our search button to find the product you’re looking for. PAYMENT METHODS FOR ORDERS PLACED FROM AND DELIVERED TO THE CONTINENTAL UNITED STATES, ALASKA AND HAWAII ACCENT ON GOLD JEWELRY accepts the following credit cards: Visa and Mastercard. We also accept checks and money orders (U.S. only). ACCENT ON GOLD JEWELRY reserves the right to require that the cardholder fax a copy of both sides of the credit card being used for payment and a copy of a photo identification, preferably a driver’s license, in order to complete the sale. ACCENT ON GOLD JEWELRY also reserves the right to restrict delivery of large ticket items to the billing address of the credit card used for payment or require a money order to be sent prior to merchandise being shipped. PAYMENT METHODS FOR INTERNATIONAL ORDERS Prepayment via an International money order is required for all international orders. The order will be shipped within 24 hours of receipt of the International money order being posted to the account of ACCENT ON GOLD JEWELRY. SALES TAX Sales tax is added only to orders delivered within New Jersey. The state of New Jersey requires that we charge sales tax on the full amount of the order including the shipping charges. When applicable, sales tax information will be displayed in your shopping cart along with other pricing information that pertains to your order. The current sales tax rate in New Jersey is 6%. CANADIAN ORDERS Canadian orders are subject to duties, taxes and are the responsibility of the customer and must be paid upon receipt of shipment. Contact your customs office for more information on duties, taxes and restricted products. The estimated time of delivery for Canadian orders is 3-10 days. INTERNATIONAL ORDERS Duty, taxes and customs are the responsibility of the consumer and must be paid upon receipt of the shipment. These rules vary by country and your local government determines duty and customs charges. ORDER PROCESSING All orders are processed between 9:00 am and 5:00 pm (EST), Monday through Friday. Your order will be shipped within five business days, unless otherwise noted. Please see shipping information for delivery and shipping policies. OUT OF STOCK PRODUCTS Sometimes the demand for an item exceeds the available supply. We do our best to ensure accurate product availability on ACCENT ON GOLD JEWELRY, but occasionally stock runs out. You will be notified within 24 hours if a product you ordered is not available. SHIPPING INFORMATION Shipping charges cover most items shipped by ground within the continental United States. The exceptions are large and heavy items. Please provide a valid street address with each order. Additional charges may apply to heavy, oversized, rush delivery and international shipments. ACCENT ON GOLD JEWELRY is currently unable to ship to P.O. Boxes. To provide you with a variety of great products, ACCENT ON GOLD JEWELRY offers merchandise from many top quality brand manufacturers. When ordering products made by different manufacturers on our site, please know that your order will arrive in multiple shipments. However, you need only place one order and it will reflect the total cost of your order including shipping, regardless of the number of purchased items. All shipping prices are quoted in U.S. dollars. Order processing takes 24 hours, so shipping times should be added to the processing period. Shipments are only delivered on business days. FINE JEWELRY AND CITIZEN WATCH RETURN POLICY All Fine Jewelry and Citizen Watches must be returned within 15 days from the date of invoice. Merchandise must be returned with the original order document, original merchandise tags and packaging intact. Merchandise tags must remain on the merchandise and the jewelry should not be worn. Scratches, signs of wear, or removal of merchandise tags are indications that the merchandise has been used. ACCENT ON GOLD JEWELRY does not accept returns on used merchandise. Citizen Watches should not be sized until a decision to keep the item has been made. ACCENT ON GOLD JEWELRY will not accept sized watches as returns. Any item you wish to return should be sent to ACCENT ON GOLD JEWELRY. The address is found on your packing list and is: ACCENT ON GOLD JEWELRY, Suite C, 900 OAktree Ave., South Plainfield, N.J. 07080 U.S.A. To return an item, you will need a Return Merchandise Authorization (RMA) number for each product that you would like to return. Please call our Customer Service Department at (877)207-9007 to have an (RMA) number issued for your return. Write your RMA number on the box you use to ship your return, include your packing slip (or a copy of it) and wrap the item securely. Returns without an RMA number noted on the outside of the box will not be accepted at the time of delivery. For your protection, we recommend that you insure the package as returns not received by us will result in an open balance on your account. DAMAGED SHIPMENTS If you receive a product that was damaged in shipping, please email us at savings@ix.netcom.com Please include your order number (found on packing slip) and the name of the carrier. SPORTS AND SCHOOL RELATED JEWELRY - Sports and school related jewelry is special order and can take up to eight weeks for delivery depending on availability. CONTACT US – WE WELCOME YOUR FEEDBACK! By email: savings@ix.netcom.com By phone: (908) 222-1811 9 a.m. to 5 p.m. – Monday thru Friday (EST) By fax: (908) 222-8228 By mail: ACCENT ON GOLD JEWELRY Attention: Customer Service Suite C 900 Oaktree Ave. South Plainfield, N.J. 07080